FAQ
FAQ
How much does shipping cost?
Shipping rates are calculated via USPS Calculator for all domestic orders. International Checkout orders are calculated at checkout and may vary depending on the region you are shipping to.
All domestic orders are shipped via USPS unless otherwise noted. At this moment we do not offer expedited shipping. Please allow up to 5 business days for order processing and payment verification, and an additional 7-10 business days for delivery.
When will my order arrive?
All domestic orders are shipped via USPS unless otherwise noted. At this moment we do not offer expedited shipping. Please allow up to 5 business days for order processing and payment verification, and an additional 7-10 business days for delivery.
*Shipping times may vary due to weather conditions.
Can I contact you directly with any questions?
Please email customerservice@grizzlygriptape.com with any questions regarding your order.
Why do my billing and shipping address have to match?
As an additional step to prevent fraud we prefer that your billing and shipping information be the same. If the addresses do not match, and the order is flagged as fraud your order will be canceled immediately.
When are particular items released?
We announce release dates through our various social media site. Subscribe to our channels to stay up to date on seasonal, limited and quickstrike releases.
- Instagram: @Grizzlygriptape
- Twitter: GrizzlyGriptape
- Facebook: Facebook.com/GrizzlyGriptape
On occasion we will re-stock some of our inventory items as long as product is available. Please make sure to check back frequently if an item you want is not available at the time you are on the site. Limited releases will not be re-stocked once sold out.
Do you offer gift cards?
We do not offer gift cards through our web store
International Questions
What is your International refund and exchange policy?
Grizzly Griptape can not refund/cancel/exchange an international order when a customer "refuses" to pay taxes/fees/tariffs associated with importing, and abandons the package. Customers are expected to pay the fees that their shipments accrue, or their right to a refund will be refused.
Are customs taxes/fees/tariffs included in shipping cost?
Grizzly Griptape is not able to adjust shipping to add customs fees for international orders on a global scale, so please be advised that additional taxes and fees may be required for delivery depending on each country.
How are the international orders shipped?
International orders are processed and shipped via DHL Express service.
How long does it take to ship international orders?International Shipping can take anywhere between 1 - 3 weeks for delivery depending on the customs clearance process of its final destination country.
Do you provide International Pre-Paid Labels?Grizzly Griptape can not provide any International Pre-Paid labels for any refunds or returns. If you are returning an item because of an error made my Grizzly Griptape please contact us at our Customer Service email.
How can I contact you about my shipment?For any additional questions Shipping please contact our customer service reps at: Customerservice [at] grizzlygriptape.com